Privacy Policy

How we collect, use and protect your personal information.

Last updated: May 2026

Devon & Co is committed to protecting your privacy. This policy explains how the personal data you provide, or that we collect, is managed and protected. UK data protection law allows us to use your personal data provided we have a lawful basis to do so. We secure and use your information in accordance with the UK GDPR and the General Data Protection Regulation (EU) 2016/679.

Devon & Co is a trading name of Devon Lawrence Limited (UK company number 06129199). Registered office: 8 Edward Close, Romford, RM2 6QH. For any privacy query, contact us at info@devonco.co.uk.

Information we may collect about you

Depending on the services you request, we may collect:

  • Information from loan applications and the management of your account;
  • A username/email address and password when you register;
  • Your full name, address, postcode and telephone number for purchases;
  • Data from fraud prevention agencies and consumer information services;
  • Copies of proof of identification;
  • Technical details when you visit the website, such as the IP address used to connect your computer to the internet, your login information, and the type and version of your browser;
  • Details of your visit, including URL clickstreams, dates and times, products viewed, page response times and interaction information.

What we may do with your information

We may use your information to:

  • Contact you by phone, email, post or text message;
  • Manage your account and fulfil our agreements with you;
  • Provide you with details of our products and services;
  • Send you marketing information where we have your consent or a legitimate interest to do so;
  • Help prevent money laundering;
  • Notify you of changes to our service;
  • Meet our legal and regulatory obligations.

We may record or monitor communications with us, such as phone calls, to help us improve our service or to support a service you have requested.

Security procedures

Your information is stored on secure servers protected using SSL (Secure Sockets Layer) technology, and we apply physical, electronic and administrative safeguards. Unfortunately, the transmission of information over the internet is never completely secure, and any transmission is at your own risk. Access to your information is limited to employees who need it. Credit card details are not stored on our databases and are processed only within a secure, encrypted environment.

Your rights

You have the right to:

  • Access the personal data we hold about you;
  • Request that inaccurate data is corrected;
  • Request erasure, or the restriction or cessation of processing;
  • Object to processing and to the sharing of your data;
  • Request your data in a portable format, or its transfer to another lender;
  • Confirm what data we control or process about you.

To exercise any of these rights, please contact us at info@devonco.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO): Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF · 0303 123 1113 · casework@ico.org.uk.

Keeping your personal data

We retain your data throughout our agreement and customer relationship with you, and for as long as required by law. Data about live and settled accounts is kept on credit files for six years from the date they are settled or closed; defaulted accounts are retained for six years from the date of default. Data may also be retained for the resolution of disputes, record-keeping, research and statistical purposes.

Sharing your personal data

Your data may be shared with partners, brokers, agents, sub-contractors, insurers, lawyers and subsidiary companies. Third parties may include IT providers, payment services, auction houses, repossession agents, banks and transport companies. Where necessary, your data may also be shared with Credit Reference Agencies, fraud prevention agencies, law enforcement, regulators, the UK Financial Services Compensation Scheme, debt recovery agencies and customer service providers.

Payments

We accept Mastercard and Visa. We take every reasonable care to ensure that your order and any subsequent transactions are conducted in a safe and secure environment. If we reasonably suspect a fraudulent payment, we will not dispatch any product purchased and no refund will be processed until we receive approval from your bank.

Cookies

Our website uses cookies to distinguish you from other users and to provide you with a tailored browsing experience. Cookies help us gather statistical data about visitors, the pages viewed and how the site is used, which we use to analyse and improve our online service.

Links to other websites

Our website may link to partner, affiliate and advertiser sites that have their own privacy policies. We are not responsible for the privacy practices of those websites.

Changes to this policy

Any changes to this policy will be posted on this page and, where appropriate, notified to you by electronic means. Modifications take effect on the day they are posted.

Contact us

Devon Lawrence Limited
156b Balgores Lane, Gidea Park, Essex RM2 6BP
Tel: 0203 861 5950 · Email: info@devonco.co.uk

This privacy policy is provided as a starting point based on the company’s previous published wording. Please have it reviewed by your data-protection adviser before publication, and confirm the registered office, company number and contact details are correct and consistent.